Sams Online Error Codes Reference
Overview
This document describes Sams Online error codes grouped by subsystem.
Error Code Groups
| Range
|
Module
|
Description
|
| 2000-2099
|
General
|
Common Shell Helper errors
|
| 2100-2199
|
Server Communication
|
Protocol errors
|
| 2300-2399
|
Card
|
Smart card / PCSC communication errors
|
| 2400-2499
|
Software
|
Software package and executable errors
|
| 2500-2599
|
Product
|
Product activation and validation errors
|
| 2600-2699
|
Torrent
|
Torrent engine and download manager errors
|
| 2700-2799
|
Credit functions
|
Credit errors
|
General Errors
| Code
|
Description
|
| 2001
|
Download directory is missing or not configured
|
| 2002
|
Card worker is already processing another request
|
| 2003
|
Torrent worker is busy
|
| 2004
|
Software worker is busy
|
| 2005
|
Status thread instance was not found
|
| 2006
|
Status thread/process is not responding
|
| 2007
|
Generic download operation failed
|
| 2008
|
External shell process returned no response
|
| 2009
|
Invalid shell response format #1
|
| 2010
|
Invalid shell response format #2
|
| 2011
|
Invalid shell response format #3
|
| 2012
|
Software record not found in shell response
|
| 2013
|
Download record not found in shell response
|
| 2014
|
Download operation failed
|
Server Communication Errors
| Code
|
Description
|
| 2100
|
Requested key operation was not found
|
| 2101
|
Success flag missing in response
|
| 2102
|
Key class instance is not assigned
|
| 2103
|
Remote server returned failure status
|
| 2104
|
Generic data failure
|
| 2105
|
Generic data failure variant #2
|
| 2106
|
Generic data failure variant #3
|
| 2107
|
Generic data failure variant #4
|
| 2108
|
Generic data failure variant #5
|
| 2109
|
Generic data failure variant #7
|
| 2110
|
Generic data failure variant #8
|
| 2111
|
Generic data failure variant #9
|
Card Errors
| Code
|
Description
|
| 2300
|
Failed to initialize PCSC subsystem
|
| 2301
|
Failed to read smart card information
|
| 2302
|
Unable to open smart card reader
|
| 2303
|
Failed to send APDU command
|
| 2304
|
Failed to receive APDU response
|
| 2305
|
Internal card communication error
|
| 2306
|
Internal card communication error variant #2
|
| 2307
|
Internal card communication error variant #3
|
| 2308
|
Invalid response length from card
|
| 2309
|
Card update request failed on server side
|
| 2310
|
Smart card update failed
|
| 2311
|
Card update chain/session lost
|
| 2312
|
Card validation chain/session lost
|
| 2313
|
Card validation failed on server side
|
Software Errors
| Code
|
Description
|
| 2400
|
Software hash was not found
|
| 2401
|
Software hash is not yet generated or available
|
| 2402
|
Failed to parse software package
|
| 2403
|
Unable to delete software file
|
| 2404
|
Failed to download software file
|
| 2405
|
Software entry not found
|
| 2406
|
Software executable file missing
|
Product Errors
| Code
|
Description
|
| 2500
|
Product was not found
|
| 2501
|
Unknown product identifier
|
| 2502
|
Product activation failed on server side
|
| 2503
|
Product activation session lost
|
Torrent Errors
| Code
|
Description
|
| 2600
|
Failed to load torrent DLL
|
| 2601
|
Failed to detect DLL version
|
| 2602
|
Unsupported torrent DLL version
|
| 2603
|
Torrent engine self-test failed
|
| 2604
|
Torrent engine failed to initialize
|
| 2605
|
Torrent engine unload self-test failed
|
| 2606
|
Torrent engine failed to unload
|
| 2607
|
Torrent add self-test failed
|
| 2608
|
Failed to add torrent
|
| 2609
|
WebSeed add self-test failed
|
| 2610
|
Failed to add WebSeed
|
| 2611
|
Torrent start self-test failed
|
| 2612
|
Failed to start torrent
|
| 2613
|
Torrent stop self-test failed
|
| 2614
|
Failed to stop torrent
|
| 2615
|
Bulk torrent start self-test failed
|
| 2616
|
Bulk torrent stop self-test failed
|
| 2617
|
Torrent remove self-test failed
|
| 2618
|
Failed to remove torrent
|
| 2619
|
Invalid torrent filter
|
| 2620
|
Unable to delete downloaded torrent file
|
| 2621
|
Failed to download torrent payload
|
| 2622
|
Torrent file not found
|
| 2623
|
Torrent hash not found
|
Credit Function Errors
| Code
|
Description
|
| 2700
|
Failed to connect to credit service
|
| 2701
|
Credit operation returned unsuccessful status
|